Do I have to do anything before the maid arrives?

In order for the maids to do their job, we ask that you pick up clothing, toys and other household items. The housekeeper will not know where your personal items belong and we prefer that the maid not go into your closets or drawers to put things away.  This includes leaving your dishwasher empty so dirty dishes can be placed into it.  If you wish bed linens to be changed, please leave a clean set placed upon the bed for the maid to makethe bed with.

What if my cleaning is scheduled on a holiday?

We will contact you to reschedule your appointment.

What if I need to reschedule an appointment?

Please call our office at least 48 hours in advance.

What is your cancellation policy?

48 Hour cancellation policy

Cleaning Green Maids has a 48 hour cancellation policy out of respect to our domestic independent cleaners registered with Cleaning Green Maids. The client will be charged for the cleaning reserved if this policy is not followed. We value you as a client and hope you will respect this policy.

How should I pay for the service if I am not at home?

If you are not going to be at home when we arrive, please leave a check made payable to our maid service on the kitchen counter in a SEALED envelope so it isn't lost.  You may also prepay with a credit card over the phone.

Do you send teams of people to clean my house?

No, under normal circumstances we will send one thoroughly trained maid to clean your home. If it is an unusually large job, we may send more than one maid.

Do you send the same person every time my home is cleaned?

We try to, but in case of illness or emergency we may have to send a replacement. All of the maids provide the same consistent service to every customer, so you should feel like you are receiving the same quality service no matter who the maid is. However, if you would like to make a change, please do not hesitate to ask.

Do we have to sign a contract?

No, there are no complicated contracts. The only thing we ask is, if you must cancel a regularly scheduled appointment, that you do it at least 48 hours in advance. Our maids are paid for each home they clean - a cancellation without enough notice to reschedule another appointment directly affects the maids income.

What time will the maid be at my home?

We normally work Monday through Friday from 7:00 a.m. to 5:00 p.m. The office however, does not open until 10:00 a.m.  If you require an appointment at a specific time we will need to schedule it for first thing in the morning. Some houses take longer than others and we don't want a maid to leave a house before it is completed in order to keep an appointment with another customer.  Your appoinment time is a rough estimate and not a guaranteed time.

Cleaning Green Maids is bonded and insured.  While every effort is made to use great care in your home, sometimes accidents do happen. Our maids are trained to notify immediately our office (and you) if something is broken or damaged so that we can rectify the situation as soon as possible. If we should break or damage something, we will reinburse the equivalent value of the item, in free home cleanings. We do not issue reinbursement checks.  We limit our loss to the replacement value, repair cost, or $500.00, whichever is less.

Do you supply the cleaning supplies or do we?

Because the products we use must meet our Eco-friendly criteria, we provide the necessary cleaning products when we come to your home. This is more economical for you, plus the added advantage of our clients not needing to purchase cleaning products themselves.

How do you get into my house if I am not at home?

Most of our customers are not at home when we come to clean. We will make personal and confidential arrangements with you on how to gain access to the house. If we are unable to gain access to your house for a regularly scheduled cleaning, we must charge you a fee of $20 to compensate the maids for their loss of time and driving expenses.

Do you check the backgrounds of your maids?

Yes we do, in fact we will not even consider the recruitment of a new maid unless they have a minimum of four verifiable references and a stable previous work history. House cleaners must be bondable, which means no felony convictions. We also do random drug testing.